Niecne praktyki działu reklamacyjnego znanego serwisu (jest i angielski(~50%))
Drodzy Mirkowie i Mirabelki,
poniższy tekst odnosi się do niecnych praktyk znanego portalu ze sprzętem elektronicznym domowego użytku. Ze względu na politykę prywatności nie padnie jego nazwa. Jednak w obawie o rozpętanie III wojny światowej pragnę na wstępie zaznaczyć, że skrót tej nazwy GB wcale nie odnosi się do zjednoczonych królestw.
Broniąc mężnie polityki prywatności i idąc o krok dalej wołam użytkownika KołozębatePozdrawiam Polska, bo może być zainteresowany tym wykopem. Taka tam kurtuazja.
A i nie są to gorzkie żale, tylko przestroga. Zresztą sami wyróbcie sobie opinie.
tl;dr
Kupiłem kamerkę samochodową. Przyszła wadliwa. Dział reklamacji tnie w kulki. Nie jest to odoosobniony przypadek, a najwyraźniej częsta praktyka.
Zgodnie z polityką gwarancyjną serwisu(DOA), jeśli przedmiot jest uszkodzony lub nie działa, to w skrócie klient ma wzrócone koszty przesyłki do serwisu do 50$.
Ogólnie treść regulaminu jest napisana w sposób pozwalający na dowolną jego interpretację, prowadzący do naginania rzeczywistości w zależności od potrzeb GB. Jego celem jest raczej obrona w/w niż interes klienta. (wiem wiem, jestem strasznie naiwny wierząc, że takie rzeczy są tworzone dla klienta).
Dobra wystarczy poniżej przytoczę rozmowę(uwaga bo zagramanicznemu).
K - klient
D - dupek. Znaczy się szanowny Dział serwisu.
K
From the very beginning the A118C camdash was out of focus, image was blur. I have tried to change options, but it didn't seems to work. Factory data reset, different microsd cards same story. I also cleared the lens with a special clothe designed for camera lens cleaning, but again nothing has changed. There wasn't any issue with shipping, there isn't any visual marks on the box. Please find copy of print screens from videos attached.
D
Thank you for your important feedback and for letting us about your experience with us.
Please kindly refer to our warranty policy here://ooops.wearemorons.com
After reviewing your case, please check our possible solutions:
1) Refund 10 USD on your GB wallet.
We will refund you amount of the item and exceptionally reward you with extra points(e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits ://www.yep.thisisnotajoke.com
Check out to use point ://www.wellmaybenexttimebro.com
2)Refund to your payment account
We can refund 10 USD to your original payment account.
- For credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.Please check your credit card provider for more details.
3)Resend the item if you can pay 30 USD
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Can you please let me know your decision?
I look forward to hearing from you.
K
Let me get this straight, cause I might be lost in translation. I've paid for these cam dash £39.25(plus shipping cost).
So if I choose first option than I'll get back £39.25 plus 10USD to my GB wallet. Is that correct?
Same story with the second option, but you send the money to original payment source?
What about option number three? I'm not sure what do you mean by resend the item and pay 30USD. Is that 30 is additional cost to the faulty cam dash that I've already bought from you? How does it work exactly?
Whatever option I'll choose, I'm guessing that I'll have to send the faulty camera back(which is going to cost me something around half of the price that I've already paid for the faulty item). In your warranty policy it says, that you offer refund up to 50USD shipping cost. Is it working in my case?
(Po przeczytaniu odpowiedzi D, byłem w takim szoku, że musiałem po prostu musiałem zadać te pytania. Człowiekem małej wiary jestem, nie wiedziałem że można tak głęboko kogoś w rzyć w*******. Stąd ta wiadomość)
D
Thank you again for bringing these matters to our attention.
I want to extend my sincere apologies for the problems you have experienced.
Please note that you need to cover the returning shipping fee in this option.
Can you please let me know your decision? First you may check with the post the cost to return the item before deciding.
Please note that you can consider the other solutions if you don't want to pay the shipping fee.
I look forward to hearing from you.
We are at your service, please feel free to contact us anytime.
K
With all due respect, you didn't respond to any questions I've asked you in my previous message.
In your response you have mentioned something about paying shipping fee, but it's not in line with your warranty and return policy. According to the 3 Day Dead on Arrival Guarantee, which I believe is my case, if you confirm that the product is faulty, than the return shipping cost will be refunded based on a valid return receipt up to a maximum amount of 50 USD. After returning the product to you, you can send me a new item free of charge or I can choose to receive a full refund. This stands in your policy, but I can't see these options in the message that you have send me previously. I have received the item on 8th of March, and after first use of cam dash (which was on Friday 10th of March) I followed the warranty process by contacting customer support.
After your first message I was pretty confused, because you have presented me options which wasn't pretty clear to me and I couldn't find anything like that in your return and warranty policy. I've asked you for some explanation and you responded in the same unclear fashion. Now after two days of exchanging messages I'm still confused and lost. To rectify situation could you add some more information about your options? Please pay more attention to my previous message and answer the questions that I've asked you.
But before you do that, could you explain to me why you are not following, from the very beginning, the 3 Days Dead on Arrival Guarantee policy?
This whole situation is starting to be really ridiculous. You have send me faulty item and for over two days now we didn't move one step further to resolve the problem.
D
Thank you very much for your recent message.
I would like to inform you that your device has partially functional faulty and it can't be regarded as DOA.
Hope this is clear for you.
I hope this message will help you dispel your doubts.
Please note that we have offered the best solutions we could.
Please kindly reconsider the previous solutions and let me know.
Z racji tego, że wartość urządzenia jest mała, a z zegarkiem zawsze jestem na bakier, to cała konwersacja trwa już prawie tydzień. Nie chce mi się również dalej rozmawiać z człowiekiem, któremu się płaci za ignorowanie klienta. Dlatego moja "przygoda" z powyższym serwisem kończy się dzisiaj. Niech się gwarancją udławią januszebiznesu.
Gratuluję wszystkim, którzy dobrnęli do samego końca. Normalnie napiłbym się z Wami kompotu, ale jetem absyntem. Cebulowym w dodatku, pędzonym na życie.
Puenty uciekła.
Pozdrawiam
PS
To był mój pierwszy wpis. Jeśli będzię na głównej, to będę się czuł....
jakbym....
jakbym....
miał bordo(w końcu jestem przegrywem, to się chyba należy.).
poniższy tekst odnosi się do niecnych praktyk znanego portalu ze sprzętem elektronicznym domowego użytku. Ze względu na politykę prywatności nie padnie jego nazwa. Jednak w obawie o rozpętanie III wojny światowej pragnę na wstępie zaznaczyć, że skrót tej nazwy GB wcale nie odnosi się do zjednoczonych królestw.
Broniąc mężnie polityki prywatności i idąc o krok dalej wołam użytkownika KołozębatePozdrawiam Polska, bo może być zainteresowany tym wykopem. Taka tam kurtuazja.
A i nie są to gorzkie żale, tylko przestroga. Zresztą sami wyróbcie sobie opinie.
tl;dr
Kupiłem kamerkę samochodową. Przyszła wadliwa. Dział reklamacji tnie w kulki. Nie jest to odoosobniony przypadek, a najwyraźniej częsta praktyka.
Zgodnie z polityką gwarancyjną serwisu(DOA), jeśli przedmiot jest uszkodzony lub nie działa, to w skrócie klient ma wzrócone koszty przesyłki do serwisu do 50$.
Ogólnie treść regulaminu jest napisana w sposób pozwalający na dowolną jego interpretację, prowadzący do naginania rzeczywistości w zależności od potrzeb GB. Jego celem jest raczej obrona w/w niż interes klienta. (wiem wiem, jestem strasznie naiwny wierząc, że takie rzeczy są tworzone dla klienta).
Dobra wystarczy poniżej przytoczę rozmowę(uwaga bo zagramanicznemu).
K - klient
D - dupek. Znaczy się szanowny Dział serwisu.
K
From the very beginning the A118C camdash was out of focus, image was blur. I have tried to change options, but it didn't seems to work. Factory data reset, different microsd cards same story. I also cleared the lens with a special clothe designed for camera lens cleaning, but again nothing has changed. There wasn't any issue with shipping, there isn't any visual marks on the box. Please find copy of print screens from videos attached.
D
Thank you for your important feedback and for letting us about your experience with us.
Please kindly refer to our warranty policy here://ooops.wearemorons.com
After reviewing your case, please check our possible solutions:
1) Refund 10 USD on your GB wallet.
We will refund you amount of the item and exceptionally reward you with extra points(e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits ://www.yep.thisisnotajoke.com
Check out to use point ://www.wellmaybenexttimebro.com
2)Refund to your payment account
We can refund 10 USD to your original payment account.
- For credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.Please check your credit card provider for more details.
3)Resend the item if you can pay 30 USD
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Can you please let me know your decision?
I look forward to hearing from you.
K
Let me get this straight, cause I might be lost in translation. I've paid for these cam dash £39.25(plus shipping cost).
So if I choose first option than I'll get back £39.25 plus 10USD to my GB wallet. Is that correct?
Same story with the second option, but you send the money to original payment source?
What about option number three? I'm not sure what do you mean by resend the item and pay 30USD. Is that 30 is additional cost to the faulty cam dash that I've already bought from you? How does it work exactly?
Whatever option I'll choose, I'm guessing that I'll have to send the faulty camera back(which is going to cost me something around half of the price that I've already paid for the faulty item). In your warranty policy it says, that you offer refund up to 50USD shipping cost. Is it working in my case?
(Po przeczytaniu odpowiedzi D, byłem w takim szoku, że musiałem po prostu musiałem zadać te pytania. Człowiekem małej wiary jestem, nie wiedziałem że można tak głęboko kogoś w rzyć w*******. Stąd ta wiadomość)
D
Thank you again for bringing these matters to our attention.
I want to extend my sincere apologies for the problems you have experienced.
Please note that you need to cover the returning shipping fee in this option.
Can you please let me know your decision? First you may check with the post the cost to return the item before deciding.
Please note that you can consider the other solutions if you don't want to pay the shipping fee.
I look forward to hearing from you.
We are at your service, please feel free to contact us anytime.
K
With all due respect, you didn't respond to any questions I've asked you in my previous message.
In your response you have mentioned something about paying shipping fee, but it's not in line with your warranty and return policy. According to the 3 Day Dead on Arrival Guarantee, which I believe is my case, if you confirm that the product is faulty, than the return shipping cost will be refunded based on a valid return receipt up to a maximum amount of 50 USD. After returning the product to you, you can send me a new item free of charge or I can choose to receive a full refund. This stands in your policy, but I can't see these options in the message that you have send me previously. I have received the item on 8th of March, and after first use of cam dash (which was on Friday 10th of March) I followed the warranty process by contacting customer support.
After your first message I was pretty confused, because you have presented me options which wasn't pretty clear to me and I couldn't find anything like that in your return and warranty policy. I've asked you for some explanation and you responded in the same unclear fashion. Now after two days of exchanging messages I'm still confused and lost. To rectify situation could you add some more information about your options? Please pay more attention to my previous message and answer the questions that I've asked you.
But before you do that, could you explain to me why you are not following, from the very beginning, the 3 Days Dead on Arrival Guarantee policy?
This whole situation is starting to be really ridiculous. You have send me faulty item and for over two days now we didn't move one step further to resolve the problem.
D
Thank you very much for your recent message.
I would like to inform you that your device has partially functional faulty and it can't be regarded as DOA.
Hope this is clear for you.
I hope this message will help you dispel your doubts.
Please note that we have offered the best solutions we could.
Please kindly reconsider the previous solutions and let me know.
Z racji tego, że wartość urządzenia jest mała, a z zegarkiem zawsze jestem na bakier, to cała konwersacja trwa już prawie tydzień. Nie chce mi się również dalej rozmawiać z człowiekiem, któremu się płaci za ignorowanie klienta. Dlatego moja "przygoda" z powyższym serwisem kończy się dzisiaj. Niech się gwarancją udławią januszebiznesu.
Gratuluję wszystkim, którzy dobrnęli do samego końca. Normalnie napiłbym się z Wami kompotu, ale jetem absyntem. Cebulowym w dodatku, pędzonym na życie.
Puenty uciekła.
Pozdrawiam
PS
To był mój pierwszy wpis. Jeśli będzię na głównej, to będę się czuł....
jakbym....
jakbym....
miał bordo(w końcu jestem przegrywem, to się chyba należy.).