Anny: Thank you for contacting customer service. How may I assist you today?
David: Hello, in my account > my points I have something like "Manually add points: cancel coupon #xxxxxx" but I've already used this coupon for an order. How will it affect it?
Anny: may I know the order number?
David: Order No. XXXXXXXX
Anny: Ok, I am checking for you now, could you wait for a moment?